Lessons from COVID-19 for the future: destination crisis management, tourist behaviour and tourism industry trends

نویسندگان

چکیده

Purpose This research aims at arriving a broad scope of the lessons learnt after two years coronavirus disease 2019 (COVID-19) pandemic outbreak by analysing catalyst and inhibiting factors within three aspects tourism sector: destination crisis management, tourist behaviour industry trends. Design/methodology/approach The methodology this paper involves semi-structured interviews with high-ranking European travel agents as represent intermediates between offer demand. Findings Data obtained from disclosed that catalysed inhibited destination, tourists By contrasting data previous literature, constructing an overview positive negative outcomes in sector is possible. Practical implications Governments, marketing management organisations hospitality could learn COVID-19 to cope better future disruptive events affecting industry. Originality/value novel it first attempts synthesise sector's dimensions:

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ژورنال

عنوان ژورنال: Journal of tourism futures

سال: 2022

ISSN: ['2055-592X', '2055-5911']

DOI: https://doi.org/10.1108/jtf-02-2022-0059